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.NET First Level Support for Reporting Platform

Location: Monterrey, Nuevo Leon, Mexico

Type: Full Time

Job Summary:

Looking for a software developer to work as 1st level support on day-to-day issues tied to the enterprise reporting platform in a Financial Institution. Additionally, this person will implement small to medium changes on this same reporting platform and reports deployed within it as lower priority to that of the support role. The person filling this position will also be responsible for the platform upgrades and releases (patches, enhancements, and security vulnerability items directly and indirectly associated with the product)

Basic Qualifications:

  • Bachelor in computer science / information technology related disciplines.

  • Proficient in SQL – at least five years of experience implementing complex queries in terms of difficulty.

  • Excellent communication / writing skills – English as a preferred language.

  • Experience with Relational Databases such as Oracle, Microsoft SQL Server, Sybase Adaptive Server Enterprise.

  • Experience in Microsoft .NET Stack - particularly Web technologies (Web Forms, ASP.NET MVC)

Desired Qualifications:

  • Ability to work with various stakeholders as part of a Software Development Lifecycle as a multidisciplinary person under the concept of an Agile development team.

  • Solid skills at analyzing complex problems and generating solutions to clients.

  • Experience with ETL Processes with SQL Server Integration Services, or Informatica

  • Experience with Business Intelligence tools such as Microstrategy or Tableau

  • Experience with Agile teams and frameworks (Kanban, Scrum)


  • Provide 1st level support to stakeholders on the business and technical units within the organization within established timeframes

  • Assist in the resolution of questions related to data presented through these reports in coordination with other technical teams - most of the issues are related to data accuracy, and integration with other entities

  • Work with various technical teams in order to maintain the existing platform by installing software upgrades and releases into the product and related components (data source components for instance)

  • Work in enhancing the capabilities of the reporting platform by familiarizing with the product in order to look for areas of improvement in the processes. Document, implement and test these enhancements as part of the product maintenance process.

  • Assist in the creation of Microsoft SSRS Reports with data retrieved from multiple database systems/applications.

  • Create / alter database objects such as views, stored procedures, functions, permissions, and tuning recommendations.

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